Speaking test

Interview

– What is your full name?
– Can I see your ID?
– Where are you from?
– Do you work or study?
– Did you go to cinema when you were a child?
– How often do you go there now?
– Did your taste in movies change over the years?
– Why do you think it did?

Cue Card

Talk about a complaint that you made to a company recently, and were pleased with the result. Please say

– What was the complaint?
– What did you ask them to do about it?
– Why were you pleased with the result?

Discussion

– What is the best way to address complaints, in your opinion?
– Why should a business offer compensation for complaints?

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